Cancellation & Refund Policy

1. Free Trial Period

• We offer a 14-day free trial for all new users
• No credit card required to start your trial
• You can cancel anytime during the trial period without any charges
• If you cancel before the trial ends, no payment will be processed

2. Paid Subscriptions

Cancellation Policy

• You can cancel your subscription at any time through your account dashboard
• Cancellations take effect at the end of your current billing cycle
• You will continue to have access to all features until the end of your paid period
• We do not offer prorated refunds for partial billing periods

30-Day Money-Back Guarantee

We stand behind our service with a 30-day money-back guarantee for all paid plans. If you're not satisfied with Alyna within the first 30 days of your subscription, we'll provide a full refund.

3. Refund Eligibility

You may be eligible for a refund if:

• Within 30 days of initial purchase: Full refund for dissatisfaction with the service
• Service unavailability: Pro-rated refund for periods where Alyna was unavailable due to our technical issues
• Billing errors: Full refund if you were charged incorrectly or without authorization
• Plan changes: Credit for unused portion when upgrading plans (not applicable for downgrades)

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• After 30 days from the initial purchase date
• Change of mind after 30 days
• Downgrades to lower-tier plans
• Violation of our Terms of Service
• Unusual or abusive usage patterns

5. Refund Process

How to Request a Refund

1. Contact our support team at sales@questili.com
2. Include your account email and reason for the refund request
3. Provide any relevant details about your experience
4. Our team will review your request within 2-3 business days

Processing Time

• Approved refunds are processed within 5-7 business days
• Refunds will be issued to the original payment method
• You will receive an email confirmation once the refund is processed
• Processing times may vary depending on your payment provider

6. Account Termination

When you cancel your subscription, your account will be deactivated at the end of your billing cycle. You can reactivate your account at any time before the deactivation date.

Data Retention: We retain your business data for 30 days after account termination. If you reactivate within this period, all your data will be restored. After 30 days, your data will be permanently deleted in accordance with our Privacy Policy.

7. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. Changes will be effective immediately upon posting on our website. For paid subscribers, changes will not affect refunds for purchases made before the effective date of the change.

8. Contact Us

If you have any questions about this Cancellation & Refund Policy or need assistance with a refund request, please contact us:

Emergency Support: For immediate account issues outside business hours, call our 24/7 emergency line: +91 96069 59061

9. Dispute Resolution

If you're not satisfied with how we've handled your refund request, you can escalate the matter to our management team. We're committed to fair resolution of all customer concerns.